When is it appropriate to refuse service to a client?

Refusing service to a client who displays signs of infections or injuries is crucial for several reasons. The primary concern is health and safety. If a client has an active infection or injury, performing services on them could exacerbate their condition or lead to the spread of infections to others. Furthermore, as a practitioner, it is essential to adhere to health regulations and standards that prioritize the well-being of both clients and technicians. Recognizing these signs safeguards not only the health of the affected client but also maintains a hygienic environment within the salon or spa.

In contrast, situations such as requesting a design not offered, being late for an appointment, or having previously complained about service do not pose immediate health risks and could often be addressed through clear communication or rescheduling. Thus, the practice prioritizes the health and safety of clients above other considerations when deciding to refuse service.